Building Trust and Transparency
From IT Community IT Community Partnerships on February 19th, 2019
Presented by Lee Staton from IU Southeast in New Albany,
Indiana. Lee’s team is divided into two
areas: the campus Web team which develops the websites for every unit on campus. They are responsible for IUS.IU.edu. And the second team is the UITS
Communications team and they are involved in communicating all the different IT
initiatives to faculty, staff and students on campus.
That can involve video, posters, digital signage, and emails.
On the web side, what we do is important because campus needs experts on how to develop the websites. If people were left to their own devices, there would be no consistency and things would not be presented as well. We collaborate with our marketing department to try and put forward the best website that we can.
On the IT Communications side it is important to build trust
between IT and the campus community. It
is important to tell them what you are going to do and following through is how
you build trust, which build transparency.