IU Librarians Patricia Steele and David Lewis join Kim Milford and Vice President for IT Brad Wheeler in a conversation about IU's progress in implementing the ChaCha search platform. They discuss what IU has learned so far, how search at IU is becoming more powerful, and the appearance of certified answers -- called gems. They also provide an update of what is ahead for December and early 2008: using live guides in library searches; making it easier for staff to create certified results; and