The second session in a series of three infoshares about the IU CRM Initiative held on Friday, April 20 

Chris Tompkins, Director of the IU CRM Initiative, presents the concept of “pillars", explaining the differences between a pillar of adoption and individual areas that have adopted the IU CRM platform.
This talk includes a high-level overview of the capabilities already available for the three current pillars: Communications, Admissions Recruiting, and Human Resources.