This session will explore essential listening skills and practices for responding to conflict. We will discuss attentive listening skills, then take a deeper dive to examine both the process and mindset for listening with true empathy. Listening at the heart level involves a commitment to being present with others as they share their concerns and emotions about a conflict situation and the ability to demonstrate an understanding from their point of view.
Facilitated by: Daniel Griffith, IUPUI Office of Conflict Resolution and Dialogue Programs, Director
